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Terms & Conditions

Customer Care

 

At CZ HEALTHCARE, our customers' satisfaction and well-being are our top priorities. We are committed to providing excellent customer service and support. Please review our customer care policy below:

  • Contact Information

For any inquiries, concerns, or support, please feel free to reach out to us through any of the following channels:

   Email: cnf@czhealthcare.org
   Email: czhealthcarepvtltd@gmail.com

  Phone : 7558619348

 

  • Customer Service Availability

Our customer service team is available to assist you during the following hours:

   Monday to Friday: 9:00 AM - 6:00 PM
   Saturday: 10:00 AM - 4:00 PM

  • Response Time

We strive to respond to all customer inquiries as quickly as possible. Our typical response times are:

   Emails: Within 24-48 hours during business days
- Inquiries received on weekends or holidays will be addressed on the next business day.

 

  • Support Services

We offer support for the following:

  Order Inquiries: Assistance with placing orders, order status updates, and tracking information.
  Product Information: Detailed information about our products, including usage instructions, benefits, and any potential side effects.
  Returns and Refunds: Guidance on how to return products and the refund process in accordance with our Return Policy.
  Shipping Issues: Help with any issues related to shipping, such as delayed or damaged shipments.
  Technical Support: Assistance with any technical issues you may encounter on our website or with our online services.

  •  Customer Feedback

Your feedback is valuable to us. If you have any suggestions, comments, or concerns, please let us know. We are constantly striving to improve our services and products based on your input. Contact us at : czhealthcarepvtltd@gmail.com

  • Privacy and Confidentiality

We respect your privacy and are committed to protecting your personal information. All customer interactions and communications will be handled with the utmost confidentiality. Please refer to our Privacy Policy for more details.

 

  • Commitment to Quality

At CZ HEALTHCARE, we are dedicated to providing high-quality products and services. If you ever feel that we have not met this standard, please let us know so we can address the issue promptly.

Thank you for choosing CZ HEALTHCARE. We are here to support your health and wellness journey every step of the way.

Privacy & Safety

At CZ HEALTHCARE, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, and safeguard your data. Please read this policy carefully to understand our practices.

#Privacy Policy

  1.  Information Collection

We collect information from you when you:
- Register on our website
- Place an order
- Respond to a survey or fill out a form

The types of personal information we collect include:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Payment Information: Credit card details and billing address.

Medical Information: Any medical or health-related information you provide when purchasing our products.

  2.  Use of Information

The information we collect from you may be used in the following ways:

  • To Process Transactions:Your information helps us process orders and deliver the products you have requested.

  • To Improve Customer Service: Your feedback and information help us respond more effectively to your customer service requests and support needs.

  • To Send Periodic Emails: The email address you provide may be used to send you information and updates related to your order, company news, updates, or related product and service information.

  • To Personalize Your Experience: We use your information to better understand your needs and tailor our services accordingly.​

   3. Data Protection

We implement a variety of security measures to maintain the safety of your personal information:

  • Access Controls: Personal information is accessible only by authorized personnel who are required to keep the information confidential.

  • Regular Audits: We conduct regular audits to ensure our security practices are up-to-date and effective.

 Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site’s systems to recognize your browser and capture and remember certain information.

#Third-Party Disclosure

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

#Safety Policy

At CZ HEALTHCARE, we are committed to ensuring the safety and efficacy of our products. We adhere to strict quality control processes and regulatory standards to ensure that our products are safe for use.

  • Quality Assurance: All products undergo rigorous testing and quality assurance checks.

  • Regulatory Compliance: We comply with all applicable health and safety regulations to ensure our products meet the highest standards.

#Customer Safety

We prioritize the safety of our customers by:

  • Providing Clear Instructions: Each product comes with detailed usage instructions and warnings.

  • Customer Support: Our customer service team is available to answer any questions or concerns you may have about our products.

  • Recall Procedures: In the rare event of a product recall, we have procedures in place to notify affected customers and provide instructions on how to return or dispose of the product safely.

# Online Safety

To ensure a safe online experience for our customers:

  • Secure Transactions: All transactions on our website are secured.

  • Data Protection: We protect your personal information with robust security measures, as outlined in our Privacy Policy.

  • Phishing Protection: We will never ask for your personal information via email. If you receive a suspicious email that appears to be from us, please contact our customer service team immediately. (czhealthcarepvtltd@gmail.com)

Contact Us

If you have any questions about our Privacy and Safety Policy, please contact us at:
Email: cnf@czhealthcare.org
Email: czhealthcare@gmail.com

Payment Methods 

- Credit / Debit Cards
- Razorpay

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